Delivery, Returns & Refunds

DELIVERY

We deliver Next Working Day for a set delivery charge of £4.99, to all UK mainland addresses for orders placed before 3pm. Occasionally we may offer discounted delivery rates for larger orders.

For deliveries to Scottish Highlands and Islands, Channel Islands, Isle of Man, Isle of Wight and Northern Ireland please allow an additional day for delivery.

At the moment we only offer UK delivery, however please revisit soon as we are looking to offer international delivery as we grow.

Our cancellation policy is 14 days under the Consumer Contract Regulations. Under the CCRs we are only able to refund unopened products. Please see below for more information on Cancelling an Order.

 

RETURNS

Refunds and replacements can only be issued if

- the goods are damaged or defective 
- the goods were purchased directly through calenodrinks.com
- the goods are returned within a 30 day period from receipt

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Shipping costs are non-refundable.

Customers are also required to pay associated shipping fees when returning an order, and are responsible for ensuring the goods arrive safely. If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If your circumstances align with our Returns Policy, please email  info@calenodrinks.com to arrange, using the subject line RETURNS. We also require a receipt or proof of purchase.

There are certain situations where only partial refunds will be granted (if applicable)

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery

 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 working days.

If you haven’t received a refund, first check your bank account again. Then, contact your credit card company as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this, it is over 30 days and you still have not received your refund, please contact us at info@calenodrinks.com

 

CANCELLING AN ORDER

If you live in the EU, you have the right, subject to the exceptions noted below, to cancel your order under the Consumer Contract Regulations 2013 (CCRs) which govern all internet shopping.

You must notify us of your intent to cancel within 14 calendar days from the day after you receive the goods.

If you wish to make use of this right, please email info@calenodrinks.com with the subject line CANCELLATION UNDER CCR and we will send you a model cancellation form.

You must return the goods to us at your own cost no later than 14 days after the day on which you notified us. We recommend that you insure the return shipment and retain a proof of postage, as it is your responsibility to take reasonable care of the goods and you will be liable for any damage sustained to them until we receive them back at our warehouse.

We will refund you the full value of your order, including the original shipping costs, via the original payment method within 14 calendar days of receiving the goods back. If your card issuer has not sent you a refund within 30 days, please contact info@calenodrinks.com